Last week, King County was named the “#1 digital county” for use of public technology, in the nation, according to a 2021 Digital Counties Survey.
The survey from the Center for Digital Government (CDG) and the National Association of Counties (NACo), placed King County first in the largest category – population of 1 million or more. One other Washington state county was recognized, Snohomish County, placing third in the second highest category – population 500,000 to 999,999.
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The joint announcement stated CDG and NACo annually evaluate public IT departments around the country for their effectiveness. The announcement went into further detail stating:
The survey, conducted by CDG in partnership with NACo, identifies the best technology practices among U.S. counties, including initiatives that streamline delivery of government services; encourage open data, collaboration, and shared services; enhance cybersecurity; and contribute to disaster response and recovery efforts.
The Digital Counties Survey noted King County’s use of health data and algorithms to provide better aid for those accessing support systems.
According to a post from King County, King County Information Technology (KCIT) and IT leaders were highlighted for their digital response to the COVID-19 pandemic.
Tanya Hannah, Chief Information Officer of King County and Director of KCIT, stated:
“It’s about digital transformation and merging the physical and digital spaces.
If COVID taught us anything, it’s that people want to connect with government wherever and whenever, using whatever technology they have available.”
King County highlighted some of the key innovations that were utilized over the past year, such as:
- Utilizing Concur, a travel expense tool that allows employees to schedule travel and seek reimbursement for travel and work related expenses.
- Developing a “Future of Work” site, that helped employees adapt to working in remote or hybrid settings.
- Allowing King County residents access to virtual online services. This included telehealth services, and video conferencing for jury selection and witness testimony.
- Moving 92% of permits to online paperless options.
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